Trip Status

WEATHER PERMITTING

  • This is a weather/sea permitting activity
  • At the sole discretion of Southern Right Charters, the tour may be cancelled with short notice if the weather/sea is unsuitable for thetour/experience.
  • If the tour is cancelled, we will contact you via WhatsApp and/or email, only. Please ensure the contact details you provide at the time of booking are correct.
  • Should the tour be cancelled due to poor weather/sea conditions, you’ll be offered a different date subject to availability or a full refund will be given. Please contact our office within 24 hours after cancellation to reschedule your tour, alternatively a full refund will be issued within 24 hours after notification of request for a refund.
  • We recommend that you call us to check on your trip status, especially if you are travelling from out-of-town for the tour.

PAYMENT TERMS

Please ensure that your tour is paid 7 calendar days prior to the tour date. For all tours that are scheduled within the 7 calendar day period, the booking fee is payable immediately. All unpaid bookings will be cancelled without prior notice.

In the event that any monies are due, payable and outstanding to Southern Right Charters, we reserve the right to charge interest thereon at the rate of 15% per annum, calculated daily and compounded monthly in arrears.

CANCELLATION TERMS

If you do not arrive 15 minutes prior to your reserved departure time, your reservation will be automatically cancelled with a 100% cancellation fee (i.e. no refund). Please call/WhatsApp us if you are running late, as arrival time is strictly 30 minutes before your reserved departure time.

Individuals and Small Groups (Bookings <10 guests)

Free cancellation and amendments to reservations up to 24 hours before departure are allowed. Any refunds due (if applicable) will be issued 24 hours after notification to South Right Charters. For any changes or cancellations made less than 24 hours before the tour, a 100% cancellation fee will be charged.

Group Bookings & Private Charters (Bookings +10 guests)

For groups of 10 or more people, free cancellation applies up to 7 calendar days before departure. Any refunds due (if applicable) will be issued 24 hours after notification to South Right Charters. For any cancellations or changes received less than 7 calendar days before the tour, a 100% cancellation fee will be charged (i.e. no refund).

We do not accept amendments for reservations made via third parties. In such an event, the third party that made the reservation is to contact our offices directly to arrange it.

REFUND TERMS

If no whales or dolphins are encountered during the tour, at the sole discretion of Southern Right Charters, we offer a 50% refund on the booking fee paid or the opportunity to join us on the next available tour, for free.

We do not accept refund requests for payments made via third parties. In such an event, the third party that made the booking / payment is to contact our offices directly to arrange it.

GENERAL

  • All whale watching and marine tours and/or trips (“tours) are conducted by Nusa Fishing Enterprises (Pty) Ltd T/A Southern Right Charters(“Southern Right Charters”).
  • Southern Right Charters operates under whale watching permit no: BBWW407/201909.
  • “Guest” shall mean all persons (whether a natural or juristic person) utilising the services of Southern Right Charters and/or that participate in any tours / trips provided by Southern Right Charters, utilising the vessel “Miroscha” (“the Vessel”).

THE VESSEL

  • The vessel – “Miroscha” Is a purpose built catamaran
  • Permanent Capacity limiting ensuring a superior space to pax ratio
  • Different viewing levels
  • Twin hulls of the catamaran provide optimum stability
  • Guests have the option of walking all around the vessel
  • Great photographic opportunities

RESTRICTIONS

  • All ages are welcome.
  • Children 12 years and younger, must wear life jackets for the full duration of the tour and be under adult supervision.
  • For infants, the parents must be aware of the life jacket requirements as often children under 2 years old can find them uncomfortable and this also prevents the use of a body baby carrier/wrap.
  • We strongly advise motion sickness syrup for children. No prams/strollers are permitted on board.
  • No unaccompanied minors are allowed.
  • Physical Requirement/ Limited Mobility: mobility is required to board the Vessel and partake in the tour. There is no wheelchair access.

DURATION OF TRIP

The tour time is not capped. The duration all depends on the travelling time to the whales and the abundance of marine life on the day. The average tour time is 2 hours.

INCLUSIONS

  • Guided Tour (English) by a Whale Specialist Guide
  • Hot & Cold Beverages (but excluding any meals or food)
  • WIFI available at on-land guest area

ADDITIONAL SERVICES

Souvenir USB movie of whale watching trip, including bonus short film, available for purchase after the trip

MARKETING AND ADVERTISING MATERIAL

  • Any photographs or video material taken by Southern Right Charters or its employees during tours can be used for marketing purposes and upon payment of the tour fee by the guest, to the extent that it is necessary, such constitutes consent from the guest in terms of Section 11(1)(a) of the Protection of Personal Information Act 4 of 2013 and/or any other applicable section thereof for Southern Right Charters to use such photographs or video material.
  • The information contained in our website and in our other advertising material is believed to be correct to the best of our knowledge at the time of publication. However, errors may occasionally occur, and information may subsequently change. You must therefore ensure you check all details of your chosen trip (including the price) with us at the time of booking.

ENVIRONMENTAL SAFETY

  • During the tour, you may encounter marine and/ or other wildlife. Please be respectful towards the wildlife and avoid making any loud noise or movements that may disturb or startle them.
  • Please do not throw any litter (including food waste) in the ocean and try to take care not to leave anything behind that could fly away and end up being discarded in the ocean. Our staff has refuse bags available to collect any waste you may have.

 

HEALTH & SAFETY

  • We, at our sole discretion, may refuse to carry you if we, acting reasonably, are not completely satisfied that it is practicable and safe for you to participate in the tour. Before you make any booking you must tell us if you (including all participants in your booking) suffer from any illness, disease or other mobility or medical condition which may make it impracticable, or unsafe for you, or other passengers, to participate in the tour, or if you think you could be affected by adverse sea and weather conditions.
  • To ensure maximum safety and enjoyment of the tour by yourself and other passengers, you must follow all reasonable instructions given by our team before, during and after the tour and you agree that you will ensure that any children in your care do the same. You are responsible for the safety and protection of your own personal possessions at all times.
  • Even if you have a booking, we may, at our sole discretion, refuse to carry you if we reasonably believe that carrying you may put the safety of the boat, or the safety or health of any person in the boat, in danger or at risk, or if you have not obeyed the instructions of our staff or a member of the crew of the vessel relating to safety or security, or if you require special assistance and you have not previously made arrangements for such assistance, or if you are believed to be under the influence of alcohol or drugs, or we reasonably believe you are in unlawful possession of drugs.  No alcohol may be brought onboard the Vessel by any guest.
  • No weapons of any kind are permitted on board the Vessel. This includes, without limitation, guns, knives, martial arts weapons, pellet guns, etc.

 

LIABILITY

  • All passengers are required to sign an indemnity form at check-in, the terms of which are to be viewed as if they are incorporated herein.If a guest refuses to sign the indemnity form, they will not be able to partake in the tour and will not receive a refund. The indemnity form must be signed by a Parent/Legal guardian for minors under 18 years.
  • All tours carry a degree of risk and by participating in the tour provided by us you are expressly assuming those risks personally and are, to the maximum extent permitted by law, releasing Southern Right Charters, its members, shareholders, employees, agents or underwriters and any affiliate or other person(s) appointed by any of the foregoing to act on their behalf from time to time, from any liability, claims, losses, damages or expenses caused by any event, including, but not limited to: personal injury or death, property loss or damage, acts which may be construed as negligent or accidental, any other loss, damage, suffering, emotional or nervous disorder.
  • Without in any way limiting the generality of this liability clause, it is specifically recorded that Southern Right Charters, its members, shareholders, employees, agents or underwriters and any affiliate or other person(s) appointed by any of the foregoing to act on their behalf from time to time, will not be responsible for any injury, illness, death, loss (including loss of possessions and loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:your act(s) and/or omission(s); the act(s) and/or omission(s) of a third party not connected with the provision of your tour and which were unforeseeable or unavoidable; and ‘force majeure’ as defined below.
  • In these terms and conditions, ”force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, significant risks to human health such as the outbreak of serious disease at the travel destination, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these terms and conditions, Southern Right Charters, its members, shareholders, employees, agents or underwriters and any affiliate or other person(s) appointed by any of the foregoing to act on their behalf from time to time, do not accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”.
  • Conditions of outsourced suppliers: Suppliers, including transport operators, provide their services in accordance with their own terms and conditions. These terms may limit or exclude their liability to you in the event of death, personal injury, delay or loss / damage of personal possessions.Southern Right Charters, its members, shareholders, employees, agents or underwriters and any affiliate or other person(s) appointed by any of the foregoing to act on their behalf from time to time, shall under no circumstances be liable for any act or omission of any outsourced suppliers /operators.

GOVERNING LAW

  • The interpretation of these terms and conditions and the resolution of any disputes arising in respect of any tours and related matters between Southern Right Charters and the guest shall be governed by South African law and jurisdiction.
  • The guest hereby consents to the jurisdiction of the High Court.
  • Should any proceedings be instituted by Southern Right Charters against the guest in respect of any matter in relation to the enforcement of their rights, including but not limited to the recovery of outstanding booking fees, Southern Right Charters shall be entitled to recover the costs of such proceedings, including collection fees and tracing agents, on the scale as between Attorney and own client.

DOMICILIA

  • The guest chooses as their domicilia citandi et executandi for the due delivery of notices and the service of processes arising from these terms and conditions, their address provided to Southern Right Charters.
  • The guest shall be entitled from time to time to amend their domicilium citandi et executandi to any other address by written notice to that effect given to Southern Right Charters.

ACCEPTANCE OF TERMS AND CONDITIONS

  • The terms set out herein, together with the indemnity form signed at check-in, form the sole contractual relationship between the parties in relation to the subject matter hereof and no variation thereof shall affect these terms and conditions, unless such a variation is in writing and signed  by both Southern Right Charters and the guest.
  • These terms and conditions apply to every reservation, booking, enquiry and tour made with or undertaken by Southern Right Charters and override (to the exclusion of) any other terms and/or conditions presented in any form by any other party whosoever, including the guest, such which the guest consents to.
  • The guest’s possession of these terms and conditions shall not be deemed a condition precedent to the guest’s acceptance hereof.
  • Southern Right Charters reserves the right to amend these terms and conditions without notification to the guest.

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TODAY

Tuesday
23 Jul 2024

09h00 and 12h00 – Good to Go

15h00 – to be confirmed on updated forecast

Contact Us

* Trip status is updated daily around 16h00 SAST.

* Subject to unforseen circumstances.